CompuCom Systems: Transforming Organisations into Productive and Connected Communities

CIO Vendor The challenge of balancing daytoday operations and the need to respond to the demands of the rapidly shifting marketplace, often results in the inability of organisations to introduce innovation brought about by technological advances. With cloud computing, big data, automation, AI and mobile technologies disrupting various industry verticals, the industry is undergoing one of fastest and impactful transformation. Trends such as these have fuelled the global appetite for IT managed services.

US headquartered CompuCom Systems envisions technology as the ultimate enabler for people and businesses. A provider of IT managed services, infrastructure solutions,consulting and products to Fortune 1000 companies. Serving across industry verticals such as retail, finance, healthcare and more, a factor that differentiates the firm is their commitment to constantly enhance the end user experience. According to CEO CompuCom, Dan Stone “One thing that sets CompuCom apart is our commitment to constantly reimagining the end user experience. That requires a different kind of mindset. It means focusing not on supporting particular devices or applications, but on supporting the end user and making his or her experience as productive and pleasurable as possible”.

CompuCom partners with clients to transform their operations into productive and connected communities. CompuCom's Innovation Delivery Framework incorporates innovative solutions into the very DNA of its client relationships. “With IDF, we collaboratively create a strategic roadmap for services to transform over time, meeting the needs of both the business and the IT organization.”says Shaji Philipose, Vice President & General Manager for CompuCom India.

Addressing the challenges associated with the provisioning, managing and supporting devices that tend to consume critical resources that could be devoted to other projects, CompuCom leverages
ITIL based Integrated Infrastructure Management(IIM)service framework. This service delivers a results driven governance model that aligns with organisations’ business goals and culture and also



provides an optimized service to reduce cost and improve consistency. In fact, CompuCom is one of the few solution providers that deliver a true IoT life cycle service to help transform businesses.



CompuCom's Innovation Delivery Framework incorporates innovative solutions into the very DNA of its client relationships


Gartner consistently positions CompuCom in the upper part of the Leader category in their annual Magic Quadrant for End-User Computing. CompuCom champions over the burgeoning demand of mobile workforce to have a constant access to their business applications and data,using an ever growing set of devices with their Digital Work space products which have been strategically designed by combining cloud technologies with the industry leading enduser services. Whether a client needs just one of these services, a fully managed service arrangement or anything in between, CompuCom is able to do it. It is what the company calls its ‘vertically integrated delivery model’. CompuCom offers a variety of support options via their teams distributed over the United States, Canada, Mexico City and India.